A HAGLEY care home which previously failed to protect its residents from abuse has been praised for making “positive improvements”, but remains in special measures.

When inspectors visited Field House Residential Home in May it was rated as ‘good’ overall, but dropped to ‘inadequate’ following another inspection in August.

The Care Quality Commission (CQC) found it was not consistently protecting people from abuse by others living at the home, while its leadership was also criticised.

But in its latest inspection published last week (November 21), the home was praised for taking “urgent action” to ensure its residents safety.

Inspectors said: “We found there had been positive improvements in keeping people safe at the home.

“At our last inspection we found more than one person living at the home was abusing other people living there.

“We discussed with the management team how incidents were being managed and if people continued to be at risk of being abused.

“We found people who needed one to one support as part of how their risks were managed received this until they were able to move to an alternative home to meet their individual needs.

“We saw there was a new system to record accidents and incidents which recorded all the actions taken.

“Staff we spoke with said there had been improvements and people were safe now at the home."

The home was now found to have increased staffing levels with more knowledgeable staff and "robustly investigated and took action about accidents and incidents which improved people's safety".

Inspectors could not improve the rating for safe from inadequate to good as the care home is required to demonstrate consistent good practice over time.

A spokesperson from the care home added: “From when they came out to visit to now improvements have been made as confirmed by the report.

“The only reason it could not be changed is because there had not been enough time to evidence sustainability.”