INSPECTORS who found "dusty" rooms and residents left sleeping in the daytime at a Stourbridge care home have warned the management it needs to make all-round improvements.

But, despite the faults found by the Care Quality Commission (CQC) at Rosemary Retirement Home, in Vicarage Road, Wollaston, some of the residents and their relatives were glowing in their praise, with one saying: "I love it here. I wouldn't want to be anywhere else."

A report published by the CQC on January 7, told the home it needs to improve on all five of the areas inspected - safety, effectiveness, being caring, responsiveness and leadership - following an unannounced inspection in September.

The visit was to check up following earlier concerns, found by the CQC in June 2014, about how residents' medicines were managed and administered.

At the September inspection, they found that the management had not taken enough action to make sure staff had appropriate guidance to administer some medicines, although on the second day the CQC was at the home, it was put right.

Inspectors also discovered that regular staff meetings – which the manager and owner had told them would be organised following the 2014 concerns – were still not happening and only one such meeting had taken place.

The CQC – which found just two members of staff on duty in an afternoon during the September visit – also raised concerns about whether there were always enough staff to support the 23 residents at the home, as well as witnessing an incident in which the dignity of a resident being taken to the toilet was not respected.

They also found there was a shortage of activities for residents and that people were spending long periods sleeping in the communal areas.

Their observations found parts of the home dusty and one relative told the CQC: "The room isn't dusted. The staff tidy and hoover but it's not dusted.

"I think they only do basic minimum of cleaning. I have seen cobwebs and little insects in the corner."

But residents spoken to by the inspectors described staff as kind and helpful.

A relative said "staff are superb" and the inspectors themselves thought staff showed compassion, although they did not seem to have time to sit and chat with people.

Rosemary Retirement Home's management, Rosemary Ltd, has now been asked to provide a report saying what action will be taken following the report - but the CQC is not taking any formal enforcement action at this stage.

During the visit the manager assured the CQC that staff meetings would take place from now on.

The Stourbridge News approached the home for a response to the criticisms but was told that the manager, Kathleen Oakley, was "not interested" in giving a comment.