A TESCO online customer has been left fuming after an online order of essentials was cancelled on the day of delivery.

The customer, who asked not be named, said the order was placed more than a week ago and contained much-needed supplies including toilet roll, antibacterial wipes, handwash, paracetamol among other items - all of which are being snatched off the shelves in Stourbridge's Tesco Extra as soon as they are stacked.

But today, the delivery day which was selected when the order was placed on March 15 as panic buying in stores started to take hold, a text was sent by Tesco saying: "We are extremely sorry to let you know that due to store issues, we have unfortunately had to cancel your order that's due today. You have not been charged for your order."

When quizzed by the News about it, a spokesperson for Tesco said: “We are very sorry for any inconvenience to our customers.

"It is an extremely busy time for both our stores and our delivery service and availability is challenging across many products. We’re doing our best to make sure people can get the food and items they need.

“To help free up slots for the more vulnerable, such as our elderly customers and those who are self-isolating, we are encouraging customers who shop online or use Click+Collect for their grocery home shopping to prioritise shopping in-store where possible.”

No explanation was given, however, for why an order that was placed and confirmed was suddenly cancelled.

Has this happened to you? Are you managing to find the products you need in store or online?